View and clarify your app'south ratings and reviews

In Play Console, you tin can come across an overview of your app's ratings, individual user reviews, and clustered data about your app'south reviews.

Users tin charge per unit your app on Google Play with a star rating and review. Users can just rate an app once, only they tin can update their rating or review at any time.

Tip: If you're a user looking for information on reviews that you've posted, become to the Google Play Aid Centre.

Browse ratings

Using the Play Console website

View your app's ratings data

  1. Open Play Panel and become to the Ratings page (Ratings and reviews > Ratings).
  2. Coil the page to view the available ratings data, which is described below.

Note: Currently, the rating that users encounter on Google Play is weighted towards more contempo ratings to reflect changes and updates that you make to your app.

Overview

At the acme of the page, yous'll encounter an overview of your app's ratings, which includes:

  • Google Play rating: Your app rating shown to users on Google Play. This is calculated based on your most recent ratings.
  • Lifetime average rating: Your average rating from when you first launched your app.
  • Users: The total number of users who have rated your app. Note that users can update their rating at any time.
  • Total ratings: Number of ratings your app has received in its lifetime.
    • Note: Full ratings is only bachelor for apps that have received five or more than ratings.
  • Rating vs. peers: How your app'southward rating compares to a recommended set or a custom peer group that yous select.

Compare ratings to peers

Near the top of your app'due south Ratings page, in the "Ratings vs. peers" bill of fare, select Edit peer group to create a custom peer group. After yous create a custom peer group, y'all can encounter how your app compares with other apps on Google Play that you select.

On your app's Ratings folio and on whatsoever "Ratings breakdown" carte du jour, yous can see how your app'southward ratings compare with i of the apps in your custom peer group by hovering over whatsoever of the app icons displayed on a Ratings vs. peers card.

Performance over fourth dimension

Under your app's rating summary, you can view historical and detailed rating information. Yous can download the data in any nautical chart yous run into using the Download CSV button. This allows y'all to clarify your information offline.

Employ the engagement-range selector to choose what fourth dimension period you want your data to cover. This covers a range from the last 28 days, to your app's whole lifetime.

Use the catamenia selector to cull how your information is aggregated: daily, every 7 days, or every 28 days.

Boilerplate rating shows your average rating over each flow in your selected date range. You tin can cull if this average is just for the flow (for instance the boilerplate rating for a given day), or your rolling lifetime boilerplate rating (your average full lifetime rating up to that solar day). Your peers' median performance is displayed to help yous compare your app's quality.

Rating distribution shows the number of each rating that yous received over each period in your selected date range. Change the selector to "Percentages" if you want to evaluate your normalized distribution, equally opposed to accented numbers received.

  • Tip: past selecting "Lifetime" in the time date-range selector, and "Daily" in the period selector, yous can apply the Download CSV option in "Ratings distribution" to download data on all of the ratings that your app has ever received.

Ratings breakdown

See how many ratings in that location are, and your boilerplate rating, across fundamental dimensions:

  • State/region
  • Language
  • App version
  • Android version
  • Device type
  • Device model
  • Operator

Select Explore on whatever "Ratings breakdown" card to see more data for that dimension, including how your app compares to other apps on Google Play.

  • Average rating: Your app's rating for the selected time period, number of ratings, and breakup type.
  • Number of ratings: The number of ratings submitted for your app for the selected time period and breakdown type.
  • Share of ratings: How the number of ratings per row compares to your app'due south full ratings.
  • Peers' median: The boilerplate rating for apps in the same Google Play category.
  • Vs. peers' median: How your app's rating compares to apps in the same Google Play category. For example, if your app's rating is iii.9 with a difference of +ane.2, similar apps have a rating of two.seven.

Using the Play Console app

When you view your ratings data with the Play Console app, you'll encounter your app's average Google Play rating, how individual users rated your app, and how your app performed over weekly and monthly time periods.

  1. Open the Play Panel app Console app.
  2. Select an app.
  3. Scroll down and tap the "Ratings" card. To change the date range, tap the downwardly arrow Drop-down arrow.

Browse reviews

Using the Play Console website

Run into reviews for production apps

  1. Open up Play Console and go to the Reviews page (Ratings and reviews > Reviews).
  2. Decide how y'all want to browse reviews.
    • Filter: To come across reviews based on certain criteria like date, linguistic communication, reply state, star rating, app version, device, and more, select from the available filters.
    • Sort: To see reviews based on rating, engagement, or helpfulness, select the "Sort by" drop-downwards.
    • Search: To look for specific words in your reviews, use the search box.

See testing feedback

If you have an app in testing, you tin admission and reply to user feedback in Play Console. Beta feedback from users is simply visible to you and tin't be seen on Google Play.

  1. Open Play Console and go to the Testing feedback folio (Ratings and reviews > Testing feedback).
  2. Make up one's mind how yous desire to scan your feedback.
    • Filter: To see beta feedback based on sure criteria like date, linguistic communication, answer state, app version, device, and more, select from the available filters.
    • Search: To wait for specific words in your feedback, use the search box.

Using the Play Console app

Review format

Reviews are automatically translated to the language that you use in Play Panel. To see a review in its original language:

  • Using the Play Console website: Next to a translated review, select Show original review.
  • Using the Play Panel app: Next to a translated review, tap the down arrow Drop-down arrow.

On each review, you can come across a user'due south:

  • Star rating for your app
  • User name
  • Timestamp

Some reviews also include:

  • Review title (in bold)
  • Device/app version details (due east.m., manufacturer, screen size, OS, version code, and language)
  • Helpful votes from other users

  • A history of your replies and whatever changes a user makes to a review after you reply. To show all replies separately, click Hide history at the summit of a review.

Note: Ratings and reviews include different versions of the same package. App ratings don't kickoff over when you publish a new version of your app.

Clarify your reviews

To help you target the nearly impactful improvements to your app or game, you can view top trends and bug that users mention in your app's reviews. For tips on analyzing your reviews, visit the Android Developers site.

To see peak trends and problems for your app, open Play Console and get to the Reviews assay page.

The following features are bachelor on the spider web version of Play Panel.

Review highlights: see popular themes in your app's reviews

In the "Highlights" section, you'll run into terms and user quotes that surface regularly in reviews written in English. Highlights update regularly to permit you know about the latest user experiences with your app.

Nosotros use car learning algorithms to create highlights and utilise filters to make sure only the most relevant reviews are included.

  • For highlights to exist available, your app needs to have plenty similar reviews effectually more than one theme or topic.
  • Users can run across your app's highlights on its Google Play store listing.

Benchmarks and topics: run into how unlike topics impact your app rating

In the "Benchmarks and topics" section, you can see how users review your app in relation to specific categories. This can aid you identify and understand trends in your app's reviews. The two reports, benchmarks and topics, analyze how each topic impacts your overall app rating.

Any data available inside your "Benchmarks and topics" section is simply visible in Play Panel and isn't visible to users.

Types of reports

  • Benchmarks: In the benchmarks section, you'll run into how users rate your app across a series of static categories used to mensurate all apps in the aforementioned Google Play category (e.g., Health & Fitness or Lifestyle). The benchmarks report is available for reviews written in English language.
  • Topics: In the topics section, you'll run across a dynamic list of terms mentioned in reviews specific to your app. The topics report is available for reviews written on devices using English language, German, Hindi, Italian, Japanese, Korean, Portuguese, or Spanish.

Data points for your app

At the top-right of the "Benchmarks and topics" section, y'all can change the time period for your report. You can also filter results by artifact. When viewing your data, y'all'll see the post-obit information:

  • Common topic: A fixed set of topics relevant to most apps in the same Google Play category. Common topics include:
    • Pattern: Reviews that mention the app'due south visuals (eastward.1000., graphics, beautiful game, looks good, etc.)
    • Privacy: Reviews that mention the ability to control data collected
    • Profile: Reviews that mention the app's signup feel (e.thou., login, can't logout, signup, etc.)
    • Resource usage: Reviews that mention the app'south touch on on hardware consumption (due east.g., battery, memory, data, etc.)
    • Speed: Reviews that mention the app speed (e.grand., lags, slow, fast, etc.)
    • Stability: Reviews that mention app failures (e.g., crashes, bugs, freezing, etc.)
    • Uninstalls: Reviews that mention user reasons for uninstalling an app (due east.one thousand., uninstall, uninstalling, uninstalled)
    • Update: Reviews that mention the latest app version (eastward.chiliad., version, update, etc.)
    • Usability: Reviews that mention how users feel the flow of the app (east.g., easy to apply, difficult to navigate, user friendly)
  • Topic: A dynamic set of topics that users mention most often specific to your app.
  • Average rating: The about negative reviews will be red with a rating of ane. The almost positive reviews will be light-green with a rating of five.
  • Number of reviews: The number of reviews associated with that topic. The line chart displays the change in volume over the length of time selected.
  • Effect on rating: Whatever red bars are bringing down your rating, and green confined are improving your rating. The width of the colored bar shows how much that topic impacts your overall rating.

Peer benchmarks

In addition to the data for your app, benchmarks show how your app compares to others in the aforementioned Google Play category.

  • Rating vs. peers: How your rating compares to apps in the same Google Play category. For example, if your app's rating for blueprint is iii.9 with a benchmark difference of +1.two, similar apps take a rating of 2.vii.
  • Number vs. peers: How the number of reviews per topic compares to apps in the same Google Play category. For example, if your app has 1,000 reviews for stability with a volume difference of 0.5x, similar apps have an average review volume of 2,000.

Updated ratings: run across how users update ratings and reviews over time

In the "Updated Ratings" section, you'll come across how users have updated their ratings and reviews over the fourth dimension menstruum selected.

Types of updates from users

  • With replies: In this row, you'll encounter information related to users who updated their rating or review after receiving a reply to their original review.
  • Without replies: In this row, you'll run across data related to users who updated their rating or review without receiving a reply to their original review.

Information points for your app

  • Returning users: Number of users who returned to Google Play to update their original rating or review.
  • Updates to ratings: Upon returning to Google Play, the "changes to ratings" section shows whether users increased, decreased, or maintained their original rating. You can use the colored bars to meet how replying to reviews impacts changes to your app's rating.
    • Cherry-red: The red section shows the percentage of users who lowered their original rating.
    • Grey: The grey department shows the percentage of users who left their original rating unchanged.
    • Green: The dark-green section shows the percentage of users who increased their original rating.
  • Boilerplate rating change: Average alter to the app's rating from returning users.

Answer to reviews

To reply to reviews from Play Panel, make sure you accept the "Reply to reviews" permission. You lot can write one public reply for each user review of your app. You tin edit your respond to a review at whatever time.

After you reply to a user's review, they receive a push notification and an email notification.

Email notifications include the following data:

  • Name of your app
  • Date of the user's review
  • User's rating & review of your app
  • Your reply
  • Link to contact you lot by email (using the contact e-mail address listed on your app's store list page)

For best practices on engaging with your users through reviews, visit the Android Developers site.

Using the Play Panel website

When you're replying to a review, yous can type your own reply or select a suggested reply, which is a response based on a user'south review. If you choose to use a suggested reply, you can edit it before publishing your response.

Suggested replies are only available for recent reviews written in English language for developers who view Play Panel in English. Suggested replies aren't bachelor for reviews that yous've already replied to.

Hither's how to reply to a review:

  1. Open up Play Console and go to the Reviews page (Ratings and reviews > Reviews).
  2. In the "Your reply" field beneath a review, type your response or select a suggested answer.
    • If you select a suggested respond and you haven't added contact data to utilise in suggested replies earlier, type a phone number, email address, or website.
  3. Select Publish Respond.

Note: To update your contact data used in suggested replies, visit your Account details page.

Using the Play Console app

Using the Reply to Reviews API

With the Reply to Reviews API, you lot can retrieve and reply to reviews using third-party services like Zendesk and Conversocial or build your own custom integration.

As a courtesy to other developers, the Answer to Reviews API enforces several quotas. To request an API quota increase, fill up out this form.

For more information, go to the Google Developers site.

Developer Comment Posting Policy

The public developer response feature is intended to assistance you resolve problems with your app and build relationships with users. Your use of Google Play is governed by the Google Play Business and Plan Policies.

Please follow these policies when commenting on user reviews:

  • Make information technology articulate and relevant: Replies should direct accost the user'due south comment in a clear, valuable and truthful manner. Endeavour to address the user's comment inside the text of your reply.
  • Be squeamish: These are your users and you want to assistance them find a resolution, not burn bridges. Practice not post content that is abusive, mean, dismissive, or threatens or harasses others. Also, don't engage inappropriate user comments through replies. Instead, read our posting guidelines for users and learn how to report inappropriate comments. You need to follow our posting policies regardless of the nature of the message you are replying to.
  • Don't solicit or promote: Users exercise not detect solicitations and promotions relevant or useful.
  • Proceed it clean: Don't post content that is sexually explicit or contains profanity.

The employ of this characteristic is a privilege, not a right. Failure to observe the above guidelines and any other Google Play terms, may issue in a suspension of your application, or Google Play developer account as outlined in the Google Play terms.

Report inappropriate reviews and comments

Sign up for review notifications

To receive email notifications when users write new reviews, update existing reviews, or submit new testing feedback, you tin set up your notification preferences.

To learn more than near email notifications, go to manage your developer account data.

Download reports from Google Cloud Storage

You can access and download reports every bit CSV files from Google Cloud Storage. Reports are generated daily and accumulated in monthly CSV files.

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